FAQ

Frequently asked questions
HOW TO TRACK MY ORDER

When your order and payment are validated, Wonderfulluxé sends an initial e-mail to confirm your order. Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.

HOW DO I PLACE AN ORDER?
Choose the desired quantity and the shade/size if applicable, then click on “Add to Shopping Bag”. You will be invited to create an account or check out as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted. Product unavailable: Among the Wonderfulluxé products you can purchase online, a product may temporarily be unavailable. In this event, you can click on ‘Notify me’ and leave your email address to be notified as soon as the product is back in stock.
WHAT IS THE MAXIMUM QUANTITY AND AMOUNT THAT I CAN ORDER?
The number of identical articles is limited to 5 for the same order. Lancôme is obliged to apply these limits for delivery and payment security reasons.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. Unfortunately, we do not accept personal checks and money orders.
I HAVEN'T RECEIVED AN ORDER CONFIRMATION
This could be for these reasons: – Wonderfulluxé (info@wonderfulluxe.com) has not added to your Address Book – Or, your order may not have been successfully submitted. For further information, email us : info@wonderfulluxe.com
WHAT TYPES OF DELIVERY ARE OFFERED?
SHIPPING DESTINATIONS Wonderfulluxe.com ships via DHL globally DELIVERY OPTION DHL Air Express DELIVERY COST $8.00 (Free with any $200 Order) CARRIER DELIVERY TIME Generally: 3 – 8 business days
I HAVE NOT RECEIVED MY ORDER
Most parcels arrive on time. Occasionally though, the tracking may show as “delivered” when you don’t have your parcel. If the tracking for your parcel shows it as delivered but you haven’t received it, you should: – Check if someone else at your address has accepted it. – Check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel. – Use the delivery confirmation and tracking number sent by email to contact the carrier. You can also contact our Customer Services to obtain confirmation of shipping.
 
WHO IS WONDERFULLUXE?
 

Wonderfulluxé appears to be a skincare or beauty brand known for creating high-quality, luxurious skincare products. They focus on natural ingredients and innovative formulations designed to hydrate, nourish, and enhance skin health. Their products likely cater to consumers looking for premium, natural skincare solutions. If you need specific details about the company or its product range, I can look them up or you can share more context.

HOW CAN I CANCEL OR MODIFY MY ORDER?
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. After processing, you should expect your order to be delivered in approximately 2 days and in some instances upto 6 business days.
PAYMENT HAS BEEN REJECTED
To protect your security and privacy, your bank can’t provide Wonderfulluxé with information about why your payment was declined. Because of this, you need to contact your bank directly to solve your payment issues. If you want to try again with a different card or confirm your details are correct by retrying your current card, please visit the Orders section in Your Account.
WHY IS MY CREDIT CARD NOT GOING THROUGH?
These are the top reasons why a credit card does not go through: 1. You have entered in the wrong address, wrong zip code, or an address that is not associated with the credit card you are trying to use. You may have misspelled your address or put your address information on the incorrect line. Please check your information to make sure it is 100% accurate. 2. You have entered in your credit card information incorrectly. Please double check the information.
HOW DO I KNOW IF MY ORDER HAS BEEN TAKEN INTO ACCOUNT?
Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information: – Order number – Order date – Delivery and invoicing details – List of items ordered – Total amount of the order If you do not receive this confirmation e-mail, (and you’ve checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us : by e-mail : info@wonderfulluxe.com
WHY SHOULD I CREATE AN ACCOUNT?
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc. The creation of this account will also allow you to benefit fully from services offered by Wonderfulluxé: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc. To receive any news from Wonderfulluxé, you must tick the box when registering saying that you wish to be contacted by email with future Wonderfulluxé product news and offers. All your account information at Wonderfulluxé will only be used as part of your relationship with Wonderfulluxé. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request.
HOW TO UPDATE MY PERSONAL INFORMATION?
The personal information gathered when you created a secure account with Lancôme can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.
HOW CAN I OBTAIN ADVICE ABOUT WONDERFULLUXÉ PRODUCTS?
You can visit the “Products” section, or contact Wonderfulluxé customer services with your questions by e-mail : info@wonderfulluxe.com
HOW CAN I BE INFORMED ABOUT WONDERFULLUXÉ NEWS?
To receive the Wonderfulluxé newsletter, simply click on the ‘Newsletter’ icon at the top of every page. Then fill in your email address, tick the box to accept to receive Lancôme emails and click “Register”. You can also do so whilst creating your own account and check “yes” to the question “Would you like to sign up for our newsletter and be notified of our exclusive offers?”. Click “OK” so that your choice is registered.

Wonderfulluxé Professional Hydrafresh is a luxurious hydration toner enriched with natural rose and oud essence, plus 11 additional ingredients. It hydrates, softens, and soothes the skin, providing instant moisture and refreshment. Ideal for all skin types.

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